Frequently Asked Questions
If you can't find an answer here, check out our knowledge base, reach out on Twitter, or write to support@yourdomain.com.
How secure is my data on your platform?
We prioritize data security with industry-standard encryption and regular security audits. All data is stored in secure, compliant data centers, and we implement strict access controls to ensure only authorized personnel can access your information.
Can I integrate your platform with other tools?
Yes, our platform supports integrations with popular tools like Slack, Google Workspace, and Zapier. We also offer an open API, allowing you to connect custom tools and create workflows that suit your needs.
What kind of analytics are available in the dashboard?
Our dashboard provides real-time analytics on user activity, usage trends, and key performance metrics. You can customize your reports to track metrics that matter most to your business, including retention rates, session durations, and user engagement.
How does billing work for team accounts?
For team accounts, billing is based on the number of active users within the account. You’ll receive a single invoice each billing cycle, making it easy to manage costs as your team grows. Discounts are available for larger teams.
What support options are available for premium users?
Premium users have access to priority email support, a dedicated account manager, and access to our expert support team for troubleshooting and consultation. We also offer a 24/7 emergency hotline for critical issues.
Can I switch plans at any time?
Absolutely! You can upgrade, downgrade, or cancel your plan at any time directly from your account settings. Changes in billing will be prorated, so you only pay for what you use during each billing cycle.
Do you offer a free trial, and what are its limitations?
Yes, we offer a 14-day free trial that includes access to most features available in our premium plans. During the trial, you can explore all the tools and integrations without commitment. Certain enterprise-level features are limited to paid plans.